For simpler requests, you will receive a first draft in 2 business days - sometimes even faster!

When it comes to more intricate design tasks that may need extra time, we're committed to keeping you informed about anticipated timelines and milestones, ensuring you're always in the loop about the progress.

All our designs are original. No templates, no shortcuts. We put thought and care into every piece we create.

That’s the beauty of it - there’s no limit! Once you subscribe, add as many design requests to your queue as you'd like. We work on them one design at a time, ensuring each gets the attention it deserves.

No worries! Sign up, get your design request, and then pause or stop your plan. You can always return when more design tasks come up.

We understand that continuous design services might not be needed every month. Maybe you have just a few tasks for now. That's where our pause feature shines.

Let's say you signed up on January 1st - which has 31 days. If you're with us for 20 days and choose to 'pause', your billing is halted, leaving the remaining 11 days to be used whenever you decide to resume.

We champion flexibility. Once you're onboard, you get a dedicated Trello board. Whether you're adding design ideas directly on Trello, linking to Google docs, showcasing wireframes, or sharing a brief Loom video, we’ve got you covered. If you can link it or share it in Trello, we’re ready to dive in!

Jackie Brown is an agency of two. I’m CJ and you’ll work directly with me for most tasks - I've spent the last 10+ years working as both Product Designer and Product Manager - so you're in good hands! Should your projects require Development or DevOps, Daniel's here to assist. Plus, we have partner designers for specific tasks like motion graphics and custom illustrations.

That's alright. We're committed to your satisfaction. We'll refine and tweak until it aligns perfectly with your vision.

After signing up, you'll receive a welcome email that walks you through the onboarding process - including managing your subscription in the Customer Portal.

Trying something new can be daunting. Due to the immense creative effort and detailed research we invest in each design, we don't offer a direct refund. We're dedicated to producing high-quality work in a tight timeframe, ensuring the best results for you.

That said, your satisfaction is our main goal. If you're not happy with our service for any reason, please reach out. We'll do everything in our power to make it right and ensure you're pleased with the outcome.